Quicken Loans: 5 ways servicers can satisfy customers and increase profits

After winning the top spot in J.D. Power’s 2016 Primary #mortgage Servicer Satisfaction Study for the third straight year, HousingWire wanted to pull back the curtain on Quicken Loans’ success to find out how it stays No. 1. Want to know the secret? Here’s a preview of one of its tips: “Our social media team monitors 24 hours a day for feedback and we respond to clients, and virtually anyone who writes us, within 10 minutes.” http://www.housingwire.com/articles/37695-quicken-loans-5-ways-servicers-can-satisfy-customers-and-increase-profits ❤️ #share #mortgage